Shipping Policy

At Naturedownunder™, we want every purchase to feel simple and dependable — from the moment you place your order to the moment it arrives at your door.

This Shipping Policy provides important information about order preparation, shipping costs, estimated transit times, tracking, international duties, and delivery-related concerns.

Our Approach to Delivery

Naturedownunder™ offers thoughtfully selected furniture and home essentials designed to bring greater comfort, function, and style to everyday spaces.

To serve customers across different locations while maintaining a diverse product selection, orders may be dispatched from our network of manufacturing partners and fulfillment facilities. Depending on product availability and your delivery destination, items within the same order may occasionally be shipped separately.

Our fulfillment approach helps us:

✔ Offer a broader selection of practical furniture and home products

✔ Maintain accessible pricing by reducing unnecessary retail overhead

✔ Manage inventory more efficiently across our fulfillment network

✔ Deliver products directly to customers in different regions

We appreciate your understanding while we work to ensure your order reaches you safely and efficiently.

1. Order Preparation & Shipping Costs

Once your order has been successfully placed, our fulfillment team begins preparing it for shipment.

Standard Processing Time:
Please allow approximately 2–4 business days for order verification, preparation, quality checks, and packaging.

Busy Shopping Periods:
During holidays, promotional events, and other periods of unusually high order volume, processing may take up to 5 business days.

Shipping Fee:
A flat shipping fee of $5.99 applies to all orders, regardless of the shipping destination.

Please note that processing time is separate from the estimated delivery time listed below.

2. Estimated Transit Times

Delivery speed depends on your location, product availability, fulfillment origin, and local carrier operations.

Estimated delivery time after shipment:

United States: 10–15 business days

Canada / United Kingdom / Australia: 11–16 business days

Other International Destinations: 15–20 business days

These timeframes are provided as general estimates and should not be considered guaranteed arrival dates.

Unexpected circumstances such as severe weather, transportation disruptions, public holidays, carrier delays, or customs inspections may occasionally affect delivery times.

3. Tracking Your Shipment

After your order has been dispatched, a shipping confirmation email containing available tracking information will be sent to the email address provided during checkout.

Please allow 1–3 business days for the carrier's tracking system to display the first update after a shipping label has been generated.

A temporary delay in tracking updates does not necessarily mean that your package has stopped moving. In some cases, tracking information may only update after the parcel reaches the next carrier facility.

4. International Customs, Import Duties & Taxes

International shipments may be subject to customs procedures and import regulations established by the destination country.

Unless otherwise stated during checkout, international orders may be shipped on a DDU (Delivered Duty Unpaid) basis.

This means that:

✔ Customs duties, import taxes, or other government charges imposed by the destination country are the customer's responsibility

✔ Naturedownunder™ does not control or determine customs charges

✔ Customs inspections may occasionally result in additional delivery delays

Import requirements vary between countries. We recommend checking your local customs regulations if you are unsure whether additional charges may apply to your order.

5. Changes & Order Cancellations

We begin preparing orders shortly after they are received.

If you need to request an order cancellation or correct your delivery information, please contact us at service@naturedownunder.com within 12 hours of placing your order.

While we will make every reasonable effort to accommodate your request, we cannot guarantee that changes or cancellations can be completed once fulfillment or shipment preparation has started.

Customers are responsible for providing complete and accurate shipping information when placing an order.

6. Damaged or Lost Shipments

We want your Naturedownunder™ order to arrive in good condition.

If Your Order Arrives Damaged

Please contact us at service@naturedownunder.com within 72 hours of delivery and provide clear photographs showing the damaged item and, when applicable, the shipping packaging.

After reviewing the information provided, our customer service team will assist you with the appropriate resolution, which may include a replacement when eligible.

If Your Package Is Lost in Transit

If the shipping carrier officially confirms that your package has been lost during transportation, please contact our customer service team.

Once the carrier status has been verified, we will work with you to arrange an appropriate resolution, including a replacement when applicable.

Questions About Shipping?

If you have questions about your shipment or need assistance with an existing order, please contact us and include your order number whenever possible.

Naturedownunder™ Customer Support

"A-1" OFFICE FURNITURE COMPANY
793 W Channel St
San Pedro, CA 90731
United States

Phone: +1 310-514-3900
Email: service@naturedownunder.com

Thank you for choosing Naturedownunder™.

We appreciate your business and look forward to bringing thoughtfully selected furniture and home essentials to your space.