Return & Refund Policy
Return & Refund Policy
At Naturedownunderβ’, we want you to feel comfortable and confident when shopping with us. We understand that occasionally a product may not be the right fit for your needs.
This Return & Refund Policy outlines the conditions and procedures for requesting a return, reporting a damaged or incorrect item, exchanging a product, and receiving an eligible refund.
1. Our 30-Day Return Window
Eligible purchases may be returned within 30 days from the date you receive your order.
To qualify for a return, the product must generally meet the following requirements:
β Be in the same condition in which it was delivered
β Be unused and show no signs of wear
β Include original tags or labels, when applicable
β Be returned with its original packaging
β Include a receipt, order confirmation, or other acceptable proof of purchase
Products that do not meet these conditions may not qualify for a return or refund.
2. Requesting a Return
Before sending any product back, please contact our customer support team at:
Please include your order number and a brief explanation of why you would like to return the item.
If your return request is accepted, our team will provide you with the applicable return instructions, including information about where and how the product should be sent. When applicable, a return shipping label will also be provided.
Important: Please do not ship products back without first contacting us and receiving return authorization. Unauthorized returns may not be accepted or processed.
If you have any questions before submitting a return request, please contact us at service@naturedownunder.com.
3. Damaged, Defective, or Incorrect Products
We recommend checking your order shortly after it arrives.
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.
To help us review the situation efficiently, we may ask you to provide:
β Your order number
β A description of the issue
β Clear photographs showing the product and any visible damage
β Photographs of the shipping packaging, when relevant
Once we have reviewed the information provided, our customer support team will work with you toward an appropriate resolution.
4. Products That Cannot Be Returned
For safety, hygiene, legal, or product-specific reasons, certain products may not be eligible for return.
Non-returnable items may include:
β Perishable products, including certain foods, plants, or flowers
β Customized, made-to-order, or personalized products
β Personal care, hygiene, or beauty-related products where applicable
β Hazardous materials, flammable substances, liquids, or gases subject to shipping restrictions
β Gift cards
β Final-sale or non-returnable promotional merchandise, when clearly identified as such at the time of purchase
Original shipping charges paid when placing an order are generally non-refundable unless otherwise required by applicable law.
If you are uncertain about whether your purchase is eligible for return, please contact our customer support team before sending the product back.
5. Exchanges
If you would prefer a different product, model, size, or other available variation, the most efficient option is generally to complete the return process for the original item and place a separate order for the product you would like instead.
The original product must meet our return eligibility requirements before a refund can be approved.
Product availability for a new order cannot be guaranteed while a return is being processed.
6. European Union Customers β 14-Day Right of Withdrawal
Customers purchasing eligible products for delivery within the European Union may have the right to withdraw from their purchase within 14 days, without providing a reason, in accordance with applicable consumer protection laws.
Where this statutory right applies, returned products should generally be:
β Unused and unworn
β In their original condition
β Accompanied by original tags, where applicable
β Returned with the original packaging where reasonably possible
β Accompanied by valid proof of purchase
Nothing in this policy is intended to limit any mandatory consumer rights available to you under applicable local laws.
7. Refund Processing
After an authorized return reaches the designated return location, the returned product will be reviewed.
Once the inspection is complete, we will notify you regarding the status of your refund.
If your refund is approved:
β The eligible refund amount will be issued to the original payment method used for your purchase
β Please allow up to 10 business days for the refund to be processed after approval
Your bank, card issuer, or payment provider may require additional time before the refunded amount appears in your account.
If more than 15 business days have passed since we confirmed that your refund was approved and you still have not received it, please contact us at:
8. Return Shipping & Return Address
All returns must be authorized by Naturedownunderβ’ before they are shipped.
Please do not automatically send returns to our company or business address. Depending on the product and fulfillment location, the designated return facility may differ from the address shown on our website.
After your return request has been reviewed and approved, our customer support team will provide the correct return instructions and designated return address.
When applicable, we will also provide an authorized return shipping label.
Products returned to an incorrect address or shipped without prior authorization may experience processing delays or may not be eligible for acceptance.
Questions About Returns or Refunds?
For assistance with a return, refund, damaged product, or other order-related concern, please contact:
Naturedownunderβ’ Customer Support
"A-1" OFFICE FURNITURE COMPANY
793 W Channel St
San Pedro, CA 90731
United States
Phone: +1 310-514-3900
Email: service@naturedownunder.com
When contacting us about an existing purchase, please include your order number whenever possible so our team can assist you more efficiently.
Thank you for choosing Naturedownunderβ’. We appreciate your business and are committed to providing helpful support throughout your shopping experience.